Phone Shopper

Phone Shoppers is essential for all Service
Writers | Advisors | Managers

✓ Four Automotive System Videos

✓ Downloadable Workbooks for every Video

✓ Hosted by a Professional LMS Provider

✓ Average Video Time is 17.5 minutes


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Who Should Complete the Phone Shoppers Program?

Anyone who answers the phone or speaks with customers on the phone
Anyone responsible for converting phone calls into appointments
Anyone who wants to hone communication skills while on the phone

Step-by-Step Description
Phone Shopper follows the chronological flow of the phone shopper experience
1.Recognizes the importance of building scripts and developing character
2.Analysis of customer emotion and true purpose of the call
3.Identify and provide scripts to produce genuine customer answers
4.Define how to build appointment setting tactics into the call process
5.Guiding the customer into a scheduled appointment time
6.How to properly say thank you and ensure the appointment is kept by the customer

The format and delivery of information is perfect for everyone. Phone Shoppers employs a dynamic hybrid of Active Slide Deck and Full Motion Animation to capture visual attention. Narration is grounded with a music playlist designed to maintain a progressive feel to the learning process. The information is delivered in a story-like format that is easy to understand. The learning experience is timeless because every video has an accompanying downloadable workbook. The dual-purpose workbook will be used to follow along with the video and for future reference.

Video Summary

Video #1 Before the Ring 18 minutes

Video #2 The Conversion 16 minutes

Video #3 The Discovery 22 minutes

Video #4 The Confirmation 15 minutes

Phone Shopper

Downloadable Workbooks

Active Slide Deck

The Phone Shoppers Program is one payment of $95.00

(subscription valid for 30 days)

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